Most people in the world of business understand just how important social media can be to success. If you want to get more out of your efforts, you need to focus on the latest trends sweeping digital marketing tactics. Look at these options and see what you can do to improve the way your social channels perform.
1. Conversation Widgets
Recent reports show that a customer enjoys when his or her complaints are responded to by a company representative in a timely fashion. This is why more companies are using chatbot services and conversation widgets on their websites. Though some consumers find these bots incredibly annoying, research shows it can be a worthwhile investment.
More and more businesses are putting an emphasis on highlighting positive reviews on their social channels. This is because the average consumer is far more likely to patronize a business if there are positive reviews on sites like Yelp or Amazon. Most social sites allow consumers to rate a business, so do all you can to deliver exceptional experiences to customers and receive glowing reviews.
3. Employee Satisfaction
Influencers have been popular in recent years, but the average consumer is sick and tired of the practice. Instead, you are much more likely to get positive reactions on social media when you use your employees as influencers. Consumers trust employees from a company because they know the ins and outs of the industry. An influencer, by contrast, comes across as sort of an empty figure with no real stake in the game. Get employees to promote your company and see how it leads to positive results.
4. Interactive Options
Content has changed a lot over the last few years. Reports show that consumers love content and will engage more with a business on social sites when the company features a robust selection of content. From informative blog posts to silly videos to memes, you need to take advantage of what content can do for your social pages. Interactive content is a trend on the rise, so look at this emerging idea as it develops and learn how you can use it to your advantage.
5. Community Influence
Internet communities have been around as long as the internet itself. Still, businesses don’t exactly know how to use these groups to their advantage. While you can’t advertise within a closed group, you can definitely work toward having your services promoted on sites that members of these groups frequent. Targeting your efforts in this way is likely to help your business get noticed by the right people.
Social media can make or break your business. Focus on the latest trends to use this form of marketing to the advantage of your company.